Unable to load Video Stream/Player
Several customers have reported intermittent issues viewing our camera and other video feeds in Chrome, Firefox and especially Safari . The browser developers have removed support for certain video streams including the default stream for our cameras. We have contacted our camera manufacturer to see if there is a firmware update that will change our default stream setting.
Luckily, our cameras simultaneously stream in multiple formats and you can use this feature to view the camera.
To access the list of available streams:
1. Open the camera settings
2. Click on Stream Setup
3. Click on Primary Stream to view the list of possible streams
4. Choose the stream that works best for your browser. Your IP address may differ from what is listed above.
Users have reported that /stream.jpg seems to work the best.