Support

 

Ordering

  1. How do I contact Spy on a Bird?

  2. How do I place an order?

  3. What methods of payment can be used when placing an order?

  4. Will my personal and credit card information be safe?

  5. What are cookies and how do you use them?

  6. Do you carry different products in addition to what is offered online?

  7. Where can I got more information on a particular product?

  8. Where are your products made?

  9. What is MAP pricing

 

 

How do I contact Spy on a Bird?

 

1-800-606-6428

Spy on a Bird LLC

4955 Saponi Village Trail

Winston Salem, NC 27127

General information 

info@spyonabird.com

Website comments

webmaster@spyonabird.com

 

 

How do I place an order?

We offer several options for placing an order: 

        Online

            We offer secure online shopping.  Just visit our product pages and add the item to your shopping cart.

        Phone

            Orders may also be placed by calling toll free 1-800-606-6428.  

 

 

 

What methods of payment can be used when placing an order?

We accept Visa, MasterCard, Discover, American Express and PayPal.  During checkout, select "check out" for all credit card orders.  You will be given a credit card option on the following page.

We also welcome money orders and personal checks.  All checks must clear before item will ship. 

 

 

 

Will my personal and credit card information be safe?

All online credit card transactions are secured by PayPal, the industry leader in online payments.  When orders are placed by phone or mail, you can be fully assured that none of the provided information will be sold or imparted for trade or sale.  

 

 

What are cookies and how do you use them?

We use cookies to help identify you when you visit our website.  The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal  information or any information about your purchases to anyone.

 

 

Do you carry different products in addition to what is offered online?

We are constantly working to update product information and post them to our website.  We have several products in the development stage and therefore only available in limited quantity.  We also offer custom designed products.  If there is a specific item you would like us to offer, please contact us.

 

 

Where can I got more information on a particular product?

We are always happy to answer any question you have concerning our products.  

Product manuals are also available for download.  Please see the manuals section under FAQ's.

 

Where are your products made?

All of our birdfeeders and birdhouses are hand constructed in our workshop in Winston Salem, NC.  

 

 

 

What is MAP Pricing?

Minimum Advertised Price (MAP) pricing is an agreement that all legitimate manufacturer authorized retailers enter into with their authorized USA supplier, usually the manufacturer. According to such agreements, retailers may not display in any print or online advertising, a price below the MAP.

We adhere to MAP restrictions because our relationship with our authorized suppliers demands it. We are an honorable, honest company - we keep agreements with vendors AS WELL as our customers, because it is the right way to do business. Such adherence also guarantees our customers...YOU...get proper and prompt service from these manufacturers should you need it, not to mention advance notice on exciting new model launches, which often hit the market in extremely limited quantities. Dealers that do not abide by requested pricing policies are generally cut off from such products, not to mention post sale service. 

We respect our MAP contracts, and wherever the scope of that agreement permits us  to supply product for a selling price below MAP, we make those prices available to you in the easiest, quickest manner allowed us.