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My Camera Setup software cannot find the camera after initial installation

 

Unfortunately, this is an issue for which we do not currently have a solution.  We have contacted our manufacturer and they are working on a solution.  

We have come up with several "work-arounds" - depending on your operating system. 

 

All Operating Systems

 

It is best to make note of the internal IP address during set-up.  This address can be entered directly into your browser to access the camera login page.

 

    

 

 

 

Windows XP

 

 

Under your start menu, click My Network Places

 

 

 

 

 

Locate your camera (IP207 or IP227 depending on the model)

 

 

The internal IP address of the camera will be listed.  Additionally, you can click on this icon to access the camera login page

 

 

Windows 7

 

Open Windows Explorer (Folder icon on the lower left of the taskbar). If you click on Network, the camera will show up as a “device”.  

 

 

Locate your camera (IP207 or IP227 depending on the model).  Click on your camera to access the camera login page or use the internal IP address listed.

 

 

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