Back to support


Windows will not let me install the ActiveX control


ActiveX control is required to view the camera when using Internet Explorer.  If your security settings are set too high, ActiveX controls will not be installed and you will not be able to view the camera.  It is recommended to set your security setting to Medium-High.


First - open Internet Explorer. 


Under Tools

click on Internet Options



Click on the security tab


Click on Local Intranet and adjust the security level for this zone to Medium-High or lower



Additionally - choose custom level and allow automatic prompting for ActiveX controls.



Note: you may still need administrator rights in order to install the ActiveX Control



Back to Support